Terms and Conditions

Effective Date: 17 June 2025

1. Introduction

These Terms and Conditions (“Terms”) set out the rules governing every visit to and use of the GleamCraftOne.com website, its companion mobile or desktop applications, browser extensions, and any related application-programming interfaces (collectively, the “Services”). Gleam Craft One Inc., a corporation incorporated under the federal laws of Canada (“Gleam Craft One,” “we,” “our,” or “us”), operates a subscription-based module that helps Canadian makers and Etsy sellers maintain order ledgers, calculate cost-of-goods, measure profit, and prepare tax summaries.

By accessing or using any part of the Services, you (“Subscriber,” “you,” or “your”) confirm that you have read, understood, and agree to be legally bound by these Terms.

2. Agreement to Terms

You accept these Terms when you:

  • Create or log into an account
  • Click “I Agree,” “Accept,” or a similar button
  • Sign an order form
  • Otherwise use the Services

If you act on behalf of an entity, you represent that you are authorised to bind that entity. If you do not agree to these Terms, do not use the Services.

3. Description of Services

Depending on your subscription, features may include:

  • Order Ledger: Marketplace imports, site sales, craft-fair receipts with shipping status updates
  • Cost-of-Goods Tracker: Inventory, batch tracking, labour, waste, and unit-cost reports
  • Profit Console: Margin dashboards, SKU contribution, and trend analytics
  • Tax Toolkit: CRA-ready tax reports like T2125 and expense classifications
  • Integration Hub: Secure APIs and CSV exports to connect with accounting and label services

These tools are informational aids and do not constitute legal, audit, or professional tax advice.

4. Subscriber Responsibilities

As a Subscriber, you agree to:

  • Provide accurate business, payment, and tax information and keep it updated
  • Secure account credentials and limit access to authorised personnel
  • Verify the accuracy of imported data, tax codes, and reports
  • Maintain compliant backups for legal and audit requirements
  • Comply with applicable privacy, labelling, and safety laws
  • Promptly notify us of any security breach or unauthorised use

5. Limitation of Liability

To the fullest extent allowed by law, Gleam Craft One and its affiliates are not liable for indirect, incidental, or consequential damages, including lost profits or data. Our total liability is limited to the subscription fees paid during the 12 months prior to the claim. This does not apply where liability cannot legally be excluded (e.g., fraud or willful misconduct).

6. Intellectual Property

All software, source code, templates, trademarks, and documents provided or generated by the Services are owned by Gleam Craft One or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Services for your own business. Reverse engineering, copying, or redistribution is prohibited unless required by law.

7. Governing Law and Jurisdiction

These Terms are governed by the laws of Ontario and the federal laws of Canada. All legal disputes shall be resolved exclusively in the courts of Toronto, Ontario.

8. Termination of Access

We may suspend or terminate your access to the Services:

  • After 30 days’ notice of a material breach if uncured
  • Immediately if required by law or legal order
  • If you become insolvent or cease operations

Upon termination, access ends, but you will have 30 days to export your data if all fees are paid. Key legal and IP provisions remain in effect.

9. Refund Policy

All subscriptions are prepaid. You may cancel anytime, and access continues until the end of the billing period. If cancelled within 14 days of your initial purchase and:

  • You’ve imported ≤ 50 orders
  • You’ve exported ≤ 10 tax reports

— you may request a full refund. After that, fees are non-refundable unless required by law.

10. Changes to Terms

We may update these Terms for legal, operational, or feature-related reasons. New Terms will be posted with a revised effective date. Material updates become effective after 30 days’ notice via email or in-app alert. Continued use after the effective date signifies acceptance.

11. Contact

Questions about these Terms can be sent to support@gleamcraftone.com.